If you have any questions not answered in these FAQ’S, you can contact our customer support desk by clicking on the CONTACT US link at the foot of the page.
How long will it take to receive my order?
Downloadable can take up to 30 mins to reach you after your payment has cleared. We use high-speed servers from Amazon.com so downloads are usually pretty fast. However in some cases with large files you may experience issues with your ISP restricting the download of large files. If you do, please post a ticket to our support team using the Contact Us link at the bottom of the page. All download links will expire after 14 days of delivery.
On non-down-loadable items, we typically ship using USPS priority from our warehouse in Illinois. Items take 3-4 days to arrive within the US and 6-10 working days internationally.
What if my down-loadable video doesn’t play?
Our downloads are 100% guaranteed to play. If you have any problems with downloaded videos, contact us and we’ll fix it and if we can’t we’ll send you a physical product at no additional cost.
**Please note when downloading large files, in some cases ISP’s will drop your connection if you show constant activity in order to curtail pirating/illegal file sharing, as well as to more evenly distribute bandwidth to their customers. In this instance, we will send you an alternate file, just send us a message via our Helpdesk which can be found by clicking the Contact Us link and posting 'download' in the subject line.**
What forms of payment do you accept?
We accept VISA, MASTERCARD and PAYPAL.
Is my transaction secure?
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure method such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
More information about shopping securely with Sage Pay can be found at http://www.sagepay.com/secure_shopping
In addition we offer online purchases through Paypal.com on a SSL connection which encrypts all your personal information—including name, address and credit card number- so that it can be transmitted safely across the Internet.
We also use Macafee Secure to scan the site continually and we hold a full Volusion SSL Certificate adding a further level of security to your transaction.
What is your return policy?
Downloadable items are non-returnable, but we guarantee they’ll play and we think you’ll find them of great value. Non-downloadable items vary from manufacturer but are all guaranteed to work as advertised and arrive free of defects. For any specific concerns, please contact us by clicking the Contact Us link at the bottom of the page.What are your Shipping rates?
Digital Delivered items have no shipping charges. For Physical products we charge a flat rate of £6.95 for shipping & Handling anywhere in the world.
I need to cancel my order. What should I do?
Contact us immediately using the link at the bottom of the page and a salesperson will research your order. In an attempt to ship orders promptly, it is not always possible to stop an order once it has been placed. Downloadable items cannot be cancelled once the first download has started.
Can I ask follow-up questions about the course I ordered?
Absolutely, we’ve tried to make our courses as thorough as possible and anticipate every possible question. But, if you still have more, contact us via the Contact Us link below and we’ll help you out!
Do I need a Mac to view these videos?
All videos are encoded to QuickTime, so all you need is a computer (Windows or Mac) with the latest version of the QuickTime Player.
All prices are subject to change without notice. While you can select your currency, please note that your final transaction will be charged in £ Sterling.